Support
Email risoris@usa.com and a person will answer. Tell us your business name and the number your clients call, and we can look at what happened on a specific call.
Email us with the phone number and roughly what time it happened. Every call is recorded in your dashboard with a summary, so we can usually tell you exactly what was said and why.
Common questions
Do I have to change my phone number?
No. You keep your number and forward it to Thundercaller — either always, or only when you don't pick up after a few rings. You can turn that off yourself at any time.
What happens if it doesn't know something?
It says so plainly and offers to take a message or put the caller through to you. It is built not to guess about your prices, your hours, or your availability.
Can it book someone into a time I'm not free?
No. It only offers times your calendar actually shows as open, and the appointment has to be written down before it will tell anyone they're booked. If two people ask for the last slot at the same moment, one of them is told it's gone.
Will it ask my clients personal questions?
Only what's needed to find their booking — usually a last name, checked against the number they're calling from. For salons and studios it does not ask for a date of birth and does not ask health questions.
Can clients ask for a specific person?
Yes. If someone asks for a particular stylist or therapist, they're offered that person's times. If that person has nothing suitable, the receptionist says whose times it's offering instead rather than quietly booking someone else.
What if I already use booking software?
Tell us which one. Thundercaller reads and writes to Open Dental today, and we add integrations as customers bring them. If yours isn't supported, our own scheduler is included at no extra cost.
How long does setup take?
Usually a day or two. We need your services and their lengths, your prices, your opening hours, and anything clients regularly ask about. Then you call the number yourself and tell us what to change.
How do I cancel?
Email us and we'll stop the service and remove your number. Your appointment data is yours — ask and we'll export it.
Still stuck?
risoris@usa.com — we read everything.